Track Objective: Empower teams to automate business processes and boost efficiency using AI — while staying secure, compliant, and in control of sensitive data.
📚 Updated Modules:
1. Business Process Mapping + AI Intervention Points
Identify repeatable tasks, decision bottlenecks, and manual workflows
Map where AI can assist (e.g. email handling, reporting, form processing)
⚠️ Security add-on: Understanding data sensitivity across processes
Which tasks involve personal, financial, or confidential data?
Basics of data classification
2. AI-Powered Workflow Automation Tools
Tools covered: Zapier, Make.com, Airtable, Notion, Slack bots
Build no-code automations across apps
⚠️ Security add-on:
Understand app integrations and permissions
API keys, OAuth, and safe connection practices
Using company-controlled accounts (not personal logins)
Sandbox/test before going live
3. Customer Support Automation
Build chatbots for FAQs, ticket triage, appointment setting
Integrate ChatGPT, Intercom, Tidio, or Freshdesk AI
⚠️ Security add-on:
How to avoid leaking customer info in AI responses
Redaction tools and data anonymization
Best practices for chatbot data storage & logs
4. Sales, Marketing & CRM Automation
Lead generation, email outreach, auto-responders
AI-generated proposals or summaries
⚠️ Security add-on:
Consent-first automation (opt-in rules, privacy disclaimers)
Managing AI-generated content risks (accuracy, brand safety)
GDPR, CAN-SPAM, and marketing compliance basics
5. AI-Driven Internal Knowledgebases & SOPs
Train GPTs or RAG (retrieval-augmented generation) systems on internal docs
Auto-answer employee FAQs
⚠️ Security add-on:
Role-based access control (who sees what?)
Data storage & endpoint protection
Safe handling of internal knowledge, IP, and trade secrets
🛡️ NEW: Bonus Module – AI Security & Governance for Business Users
Overview Topics:
What happens to the data you give AI tools?
Cloud-based AI vs on-prem solutions
How to safely use ChatGPT or Claude for company work
Policy templates for AI usage in teams
When you need encryption, VPNs, or legal review
Intro to tools like Nightfall, Tonic.ai, and BigID for AI data security
🎯 Takeaway (Now Stronger with Security):
By the end of this track, participants will:
Automate workflows across departments with confidence
Know where and how to use AI safely
Understand the balance between speed, efficiency, and control
Have templates and policies to guide their teams on secure AI adoption